Suddenlink reached the market with gigabit service, offering coverage in areas where other service providers haven’t concentrated yet. Where Suddenlink might be the solution to all your business internet problems, it does have its cons. Its dying customer service and second-year price increase have been questioned multiple times. But the reliable cable plans make it worth a shot; let’s read below.

Plans and Pricing:

Suddenlink provides many fiber and cable internet service options for your size and need of business. It doesn’t matter if you own a small business, have multiple outlets, or work from home; there will be a plan that might suit your preferences.

Services:

1. Equipment

Suddenlink offers a variety of services to businesses, including renting and buying modem equipment. For those who find purchasing an $80 modem expensive, it can be rented for $10/month. Leasing and buying depending on your business’s length of stay with the company. Business traveling or short-term setups are better operated with rented modems.

2. Service Fee

Suddenlink charges a high installation fee, with two options for payment. If you order your modem online, the standard facility fee is $49. Otherwise, the cost is $69. ..

The premium installation involves technicians installing outlets, setting WiFi devices, putting ONT for fiber internet, and running the system for a fee varying from $50 to $100. If your business property comes with cable wiring, self-installation can be chosen.

The company charges a fee for network enhancement, which can be found in the fine print. The installation is complex and can be expensive, making it difficult to use the service.

3. Contracts

A business needs to manage risks in order to be successful. If you have chosen an internet company, your team would decide if the speed and perks of that company suit their work or not.

Suddenlink has a high early-termination fee for contracts, but does not have any contracts that give you the space to decide fully after experiencing the service. As their low-tier plans have yearly price hikes that shoot up abruptly, you can jump between plans or services. ..

4. Customer Service

Suddenlink’s customer service is below average. This is a problem because it makes it difficult for users all over the world to get help when they have problems with their ISPs. Suddenlink needs to improve its service so that it is better for everyone.

Customers have mentioned billing issues, hidden charges, and poor attitude among the different complaints. The contact options include live chats and social media platforms or their helpline. Nevertheless, customers complain of only being able to hear their music for hours and no help with it. ..

Pros:

Looking for a high-speed internet provider that doesn’t hide contracts? Look no further than our company! We offer a 30-day money-back guarantee, so you can always be sure you’re making the best decision for your needs. In addition, our cable plans are reliable and will last for years. Finally, if you ever experience any problems with our service, we offer a lifetime guarantee on pricing. So whether you’re looking for an affordable provider or one with a long history of reliability, we have the perfect plan for you! ..

Cons:

Some regions do not have access to fiber internet, which can be a limiting factor for customers. Additionally, customer service is often poor in these areas, as other ISPs offer more bundling options. ..

Conclusion 

Suddenlink is a service provider that expands in both the metropolitan and rural areas. It has promising results, but there are specific cons attached to every service provider.

Suddenlink is a popular internet service provider in the United States. Their services are appreciated by many people, and there are no contracts or hidden fees involved. If you’re looking for an affordable and reliable business internet service, Suddenlink is a good option to consider. ..

Suddenlink customers have been experiencing slow speeds during peak hours, which is often due to performance defects on the router or modem. Rarely do hardware issues lead to slower downloads for Suddenlink. ..

In 2015, Altice, a French telecommunications company, acquired Suddenlink Communications. Suddenlink now operates as a subsidiary of Altice and owns different communication brands in the US, including Cheddar, Optimum, Suddenlink, and Altice Mobile. ..

The Suddenlink app is a great way to manage your account and pay your Suddenlink bills. It can also be used to check tech arrival, find plans, and seam through them.