DoorDash drivers have no right to cancel your order, even if they assign it to another driver.

Wrong delivery address

If a DoorDash driver is given the wrong delivery address, technically the fault is not his. Although, because of the nature of the job, a lot of orders can get mixed up in the equation which can lead to confusion. In this process, The order might have gone to another address which may eventually lead to a missing item by the original recipient. ..

Incorrect order 

There have been reports of incorrect orders being delivered to customers. In this case, the door dash driver and the supposed recipient can communicate on how to get the right order. Again, this is not a usual problem since the restaurant handles a lot of orders. So, do not panic. It is easily resolvable by both parties responsible for the order. ..

If you have a missing item on your door dash, the first thing you should do is check to see if it is still on the door. If it is not, you can try to find the item using your phone or a map. If you cannot find the item, you can call police or security and ask for help finding it.

File a report

If you have an order that has not been delivered, you can file a report with DoorDash customer support. This will help them to track down the issue and get back to you as soon as possible.

  1. Go to DoorDash’s website and sign in.
  2. Click on the “Report a Problem” link in the main menu.
  3. Fill out the form as best you can and click submit.
  4. If your issue is with DoorDash’s delivery, please include your order number, time of order, and a description of what went wrong. If your issue is with DoorDash’s customer service, please include your name, phone number, and email address.
  5. DoorDash will review your report and take appropriate action based on the information you provide. ..

Missing items in your order history? Check out our help page to find missing items in your order history.

Be calm

It is important to be patient when dealing with a missing item. However, it is important to be calm and resolution should be reached amicably. This does not mean that you should hurl insults or storm the restaurant in charge of the order. Leave your complaint to customer support and do not take matters into your own hands.

Check for loopholes 

To ensure that you’re not missing an order on DoorDash, make sure you’ve checked all the options. Look at the address you entered and make sure it’s correct. Also be sure to check the order’s status and type to see if there are any clues as to what may have happened. If you’re certain that someone else is at fault, file a report so that the situation can be resolved. ..

Follow up 

If you have not received your order from DoorDash, do not give up. Make sure to follow all of the instructions that were given to you and do not put your anger on DoorDash because they are not directly involved in the process of getting your order to your doorstep. A missing DoorDash item might even be found or refunded, in any case. The time spent in retrieving this can cause a lot of delays especially if the order is an urgent one. However, this can be resolved by following their instructions and waiting for a response from DoorDash.

Contacting DoorDash: 

You can always contact DoorDash by calling (844) 285-0248 and complaining.

If you have a problem with DoorDash, you can reach out to customer service through the app or on their social media pages. ..

Refund for missing DoorDash item:

DoorDash has a friendly refund policy on missing items. As long as you can provide the order details, you will be refunded for a missing item. Although, you might not get a full refund on the item except you had other major issues with your order. Also, you might automatically not get another driver to send your order from DoorDash. In case you are in this position, the best thing to do is to create a new order. So, ensure that your door dash payment orders and details are well kept in case it is needed. This will help in making the whole refund process an easier one for both parties."

Period it will take to return the DoorDash item:

If you’re having trouble getting a refund from DoorDash, don’t worry - it usually takes 5-7 business days to process a refund. However, this can vary depending on your bank and the process involved. If it takes longer than this at a suspicious time, you can always reach out to customer support on the app and file a complaint. One thing to note while getting a refund is that the earlier you make a complaint, the easier it is to resolve that complaint. Many people might wait a long while before reaching out to DoorDash, and this might end up stalling the whole process of getting a refund. So, make sure you reach out immediately if you want to get a swift response from DoorDash ..

CONCLUSION

Every restaurant strives for customer satisfaction, but it cannot always be 100% successful. In the event that an order is missing an item, the customer has a right to file a complaint and receive a refund. So, when faced with a DoorDash order that is missing an item, do not hesitate to follow the necessary steps. As a customer, you deserve to get your money’s worth in any situation- even if an order is missing an item. ..