How To Get a Refund as a Mercari Buyer?
To request a refund, you must contact Mercari on its Order Status or Rating page. This can only be done within 72 hours after you’ve confirmed you got the order. If you wait longer than that or rate the seller without confirming you received the item, you will not get a refund. Mercari looks at both the buyer’s and seller’s perspective before issuing a refund as part of its procedure.
How to Qualify for a Refund?
-You may have ordered the product in error and are not eligible for a refund -The product was defective and you need to return it for a full refund -You received a defective product and would like to return it for a full refund
The item you received did not meet the seller’s description. It has an odor or is defective. It is a counterfeit item.
If you have been approved for a refund or return and have not shipped the item back to the seller within a week, or contacted Mercari within the return timeframe, you may not be able to get a refund. Items that are illegal, hazardous or prohibited will not be refunded. ..
What to Do for Mercari’s Evaluation?
Mercari evaluates requests from buyers and sellers to ensure a safe and fair transaction. Buyers must provide pictures of the item with the shipping label, packaging, and a clear view of everything in it. They should also provide the serial number and IMEI number. Mercari may ask for additional information before a purchase is made. Before making any purchases on Mercari, be sure to research your purchase to avoid making mistakes. ..
How Mercari Processes Refunds?
If you have a returned item and the seller confirms they received it, you will get your refund within three days. Your refund will be in the form of the original payment. Mercari will give you a free shipping label, and you will have three days to send it back or your return can be revoked. You will still receive a refund if the item was lost in shipping. If the purchase was made with your bank or credit card information without your knowledge, you may also receive a refund. ..
What The Seller Will Do?
If you receive an item that you believe is not as described, you have the right to request a return and a refund. The seller must provide photos and other information to support their claim. ..
When purchasing a product, it is important to be sure of the information given in the description. If you are not sure about the details, you should message the seller before finalizing your purchase. You may be able to negotiate prices and other kinds of deals with them. If you can’t reach them, it is best not to buy from them. If you have already made your purchase, you can contact customer support team.
How to Avoid a Scam?
Be skeptical of deals that look too good to be true or sales that require you to give your personal information. Mercari does not allow sellers to deal with customers outside of its app. Be aware of scams, such as sellers who use fake pictures or who try to get you to give them personal information. Mercari is a legitimate site, but it’s not immune from scammers. You should only buy items if the seller’s pictures display it from every angle and show any damage mentioned. It’s also important to be skeptical of deals that look too good to be true or sales that require you to give your personal information. Mercari does not allow sellers to deal with customers outside of its app, so it’s important to be careful about who you buy from. Finally, be aware of scams, such as sellers who use fake pictures or who try to get you to give them personal information. ..
Don’t ignore reviews. Watch for misleading descriptions. Beware of possible fake reviews. Don’t buy something at an unusually low or high price. Carefully review your order before you buy it. See if the seller’s verified. ..
Conclusion
When shopping online, be sure to read the policies of the merchants you are buying from. Some retailers have specific requirements for refunds, so it is important to be aware of these before making a purchase. If you have any questions about a product or retailer, please contact them directly. Shopping on Mercari is enjoyable aside from the occasional problem. Even if your refund doesn’t go your way, you can still find a good deal with online shopping from what you learned along the way.
