Grubhub is introducing a new late delivery policy that states that if an order gets delayed, the customer can request a perk of at least $5 with its On-Time that can be redeemed on your next order. However, you cannot ask for a refund once you opt-in for this perk. ..

Reasons For Late Deliveries

  1. The restaurant is busy and the workers are running late.
  2. The restaurant is out of food or a specific item that was ordered.
  3. The restaurant is having trouble getting delivery drivers to come to the address given.
  4. There was a power outage and the delivery drivers had to wait for backup.

The dispatcher may be stuck in traffic.Your location is far from the restaurant you ordered from, which might take the dispatcher a while to locate you.There were only a few dispatchers available when you placed your order, or you gave a meager tip. This might take a while for the company to find a dispatcher to take your order.Your order might get delivered late if there’s a long queue at the restaurant you ordered from and the restaurant is short-staffed. This takes orders a while to prepare.Large orders made from scratch or take a longer time to prepare are delivered late. If the dispatcher is to handle multiple deliveries that include your order it might take a longer time to get your order delivered.The order can be delivered late if the weather is bad. Bad weather like storms, heavy rain, snow, etc can make it hard for the dispatcher to drive.If there is a technical issue like payment processing within the restaurant or Grubhub it can cause a delay in deliveries."

The Farthest Distance Grubhub Can Deliver

When a restaurant signs up on Grubhub, the restaurant chooses how far it wants to deliver because only the restaurant has the power to set the fees for delivery. Grubhub itself can deliver up to 70 miles away from the location of the restaurant your order is being taken from which is the maximum a restaurant can choose. With this distance, Grubhub is considered the delivery service with the farthest range. Drivers can choose to decline a trip if the location is far or unsafe.

How To Cancel An Order Delivered Late?

If you order food from Grubhub and it doesn’t arrive within the timeframe that was promised, you can request for the order to be cancelled. This has to be done in advance before the order leaves the restaurant, because it would be difficult to cancel an order once it’s already on its way. ..

When you request for an order to be cancelled through Grubhub, you can cancel the order directly from the restaurant by putting a call through to request for cancelation if you find it difficult to do on Grubhub.

The Grubhub Guarantee Program

The Grubhub Guarantee Program is a way to get customer support involved if your order is delivered late, and to use the On-Time Delivery Guarantee. This program enables you to request perks like free food or a refund on your next order. ..

The perks for late delivery start from $5 and expire 30 days after the day it was given. You can only request perks within 7 days of the order. If you want to request a refund instead of perks, you can reach out to customer support and ask for a refund. They may issue a refund if it is serious enough, but in most cases, they offer a free meal or credit.

Penalties For Grubhub Dispatchers For Late Deliveries

Grubhub does not penalise drivers for late deliveries most times because Grubhub drivers can not be rated so it is hard for customers to report drivers for being late unless you contact the restaurant’s customer support to complain. When you contact Grubhub for late deliveries, you will be asked to either request perks or a refund through the Grubhub Guarantee program.

Conclusion

Customers are finding convenience in ordering food from restaurants and getting it delivered to their location through Grubhub. The level of convenience began to fall when orders started getting deliveries late which is why Grubhub came up with a new late delivery policy that states that if an order gets delayed, the customer can request a perk of at least $5 with its On-Time that can be redeemed on your next order. Once you are opt-in for this perk, you cannot ask for a refund. ..

You can only ask for a refund or perks if you have a valid reason. If you don’t, you can’t get them.

Yes, but you have to order your food early in order to get it before the restaurant leaves.

If you’re not happy with your food, Grubhub has a Guarantee Program to help make things right. You can contact customer support for a refund, or report an order that’s delivered late. ..