Shoes.com Return Policy
When returning shoes, be sure to: -Make a copy of your receipt -Check the return policy for DSW -Provide your name, address, and purchase date -Provide your order number -Give the shoes a good check before returning them If you have any questions or concerns about the return policy, please contact customer service at 1-800-853-9191.
Terms and Conditions for Returning Merchandise
Shoes.com takes care to mention all the pre-requisites for returning the purchased merchandise on its webpage in order to prevent users from any problems. We are here to make it easy for you to understand the process and return the purchased good. ..
The Return Policy for Shoes.com is:
The company is now marking a few items as “final sale.” When you bought these items, they can not be returned. All merchandise that you wish to return should be unworn and undamaged. You will have to submit the shipping invoice or the original receipt in order to receive a complete refund. In case, you do not have the shipping invoice or the original receipt, the item can be returned using any valid ID. In such a situation, you will only receive a product credit according to the current selling price of the product you are returning. DSW also holds the right to limit the number of returns allowed without receipts. The company transfers refunds using the same medium that was used by you to make payment. If merchandise has to be returned through gift receipt, refund is made in form of an exchange or merchandise credit. If purchase has been made through DSW rewards or offers, company refunds final purchase price of product. Company does not reissue or recredit rewards or offers, except if merchandise had been purchased on same day ..
Steps to Return the Merchandise at Shoes.com:
- Go to the store and purchase the product you want to return.
- Bring the product back to the store and present it to the employee who sold you the product.
- They will ask if you have a receipt or if you have received a return package. If you have received a package, they will open it and check to see if there is a return policy for that product. If not, they will tell you how to return the product.
First, visit the DSW website for returning.Now enter your order number and the registered E-mail ID.Select the product that you wish to return or get exchanged on the website and then select the reason for the return.Next, print the shipping label provided by the company and attach it to the products that you wish to return. Now you just have to drop them off at any FedEx location.If you are eligible for a free return, the same label will help you return the product at no additional cost. In case, you are not eligible for a free return, the company will deduct $8.50 from your refund to cover the shipping costs.
What happens after you drop the order at FedEx?
Once you have dropped off the products that you want to refund at the FedEx centre, you will receive an e-mail with all the tracking information. You should then give the company a time of at least 7-10 business days since receiving the order to process your claim and refund the appropriate amount.
How long does it take for the exchange order to be delivered?
When you apply for the exchange of any merchandise, Shoes.com ships your exchanged product as soon as they receive a confirmation that you have dropped off the original item at FedEx. The company does not charge you the shipping cost.
If you return items that are not unworn and with the original receipt, you will be charged for the original purchase as well as the exchange.
What can I get in exchange for the merchandise that I had purchased?
You can only exchange products for a different size or color of the same product. If you want to purchase something different, you’ll have to return the product and receive a refund. ..
What is the cost you will incur for returning the purchased merchandise?
Customers who are not members of any DSW clubs or those who are members of the DSW VIP Club will incur a $8.50 Shipping Fee. The shipping fee is borne by the company for the members of the DSW VIP Gold and DSW VIP Elite groups.
How can I contact the DSW customer service?
If you have any questions or concerns about your DSW purchase, please contact the DSW Customer Service at customerservice@DSW.com. ..
The company’s working hours are 7 AM to 10 PM on weekdays, 10 AM to 10 PM on Saturdays, and 12 PM to 9 PM on Sundays. ..
How long does it take for you to receive a refund?
You can usually get a refund for your purchase within 14-15 days and the exchanged items within 7-8 days for standard delivery. If you have received a defective or incorrect item, you can get a refund or a replacement within 30 days of receiving the item. ..
Conclusion
You can easily return or exchange any product purchased at Shoes.com. You only need to follow the steps mentioned above and ensure that the returned item meets the company’s requirements.
