If you are not satisfied with your LEGO purchase, there is a detailed return policy. You can either contact LEGO customer service or take the product back to the store where you bought it.
If you’re unhappy with your purchase of LEGO, no problem! The company offers a hassle-free return policy that makes it easy to get your money back. Simply follow these simple steps:
- Contact customer service to initiate a return.
- Pack your LEGO in the original packaging and include all accessories and documentation that came with it.
- Ship the LEGO back to the address provided by customer service.
- Receive a refund within 30 days of returning your LEGO! ..
Steps For Returning Your LEGO Purchase
Step 2: If you did purchase the LEGO product more than 90 days ago, please return it to LEGO and receive a full refund. Step 3: If you have not yet received your refund, please contact LEGO customer service at 1-800-LEGO (1-800-847-4664) and they will be happy to help you with returns.
Step 3: Place the product in a shipping container and send it back to LEGO.com LEGO.com will process your return and issue you a refund for the product you have returned.
Step 3: Navigate to the “Return Items” section on the LEGO.com website and complete the steps listed. ..
Step 4: Wait for your refund
Types of LEGO Exchange Policies
Unopened Sets
If you purchase a LEGO product and it is not yet opened, you can return it to the LEGO store where you bought it. If the purchase was over $200, unfortunately, you will not be able to return the product in-store.
Refunds are available for products that are defective or that have been used. Products must be returned within 30 days of purchase. Products must be in the same condition as when they were sold. All refunds will be processed through our company’s online system.
If you paid for your purchase with PayPal, please contact customer service if you would like a refund transferred back into your PayPal account. If you do not have your receipt or shipping confirmation email, we are unable to process a refund for you. All clothing, LEGO apparel, and footwear are not eligible for returns in-store. ..
Opened Sets
LEGO is willing to refund or exchange any opened product. The following applies: If you have an opened product, LEGO will work with you to get it exchanged or refunded. ..
The original shipping confirmation email or receipt must be presented in-store. No cash refunds will be issued. The product can either be exchanged or you will receive a credit to purchase merchandise.
Customized Orders
Customized orders are difficult to sell to another customer because they are bespoke purchases – personalized for a specific individual. ..
Software
The company is willing to exchange/refund any software purchases so long as the purchaser can provide a valid receipt for the software purchase.
Lego has announced that they will be discontinuing their LEGO software purchase program. This means that starting on January 1st, 2018, customers will no longer be able to purchase LEGO software through the company’s website or brick and mortar stores. ..
Unfortunately, we cannot offer refunds or exchanges for software that has been opened.
Gift Cards
LEGO offers a return/exchange policy for gift cards. If you don’t like the gift card, you can exchange it for a different one or use it to purchase something else.
LEGO gift cards cannot be exchanged for cash or used in lieu of cash at LEGO retail stores or online.
Conclusion
If you have logged a return on LEGO.com, or have contacted Customer Service to exchange a product, please note that the exchange is subject to you, the customer, providing LEGO with a credit card (which must be a valid one). This credit card will serve as your form of security for LEGO to receive the original product you would like to exchange.
LEGO should not be receiving the product back within 30 days of when the replacement product was shipped to you, the full price of the product will be charged to your card.
LEGO, Please send the label information and a tracking link so that we can track your return product and not debit any amount from your credit card.
Lego is willing to provide customers with a refund or exchange for a product provided that their terms and conditions are met. Specific items of a high value may not be exchanged or returned in a LEGO retail store, however, there is an option online to log a return, and Customer Service is always available to assist. ..
